Operational and administrative support for organisations of varying sizes operating in complex, values-driven environments.
How I can support you
I support organisations by coordinating programmes, maintaining records, and ensuring that complex processes run reliably with transparency.
I work independently with a focus on clarity, continuity and trust allowing quick integration into existing organisational structures.
During periods of growth, transition, or increased complexity, I offer:
Operational and administrative support for programmes, committees, and working groups
Coordination of funding, selection, or assessment processes
Documentation, record-keeping, and workflow management
Support with governance-related processes and reporting
Conversion of policies into practical procedures
A reliable point of contact across teams and stakeholders
Continuity and follow-through across organisational cycles
How I work
My approach is structured, calm, and pragmatic, with a focus on making systems workable rather than perfect, both for the people working within those systems and the organisations.
That approach is shaped from having worked in different types of organisations and institutional contexts. Working in local, international, and inter-governmental environments has helped me develop a strong cultural awareness and an understanding of how formal structures and informal practices interact in real settings. I am comfortable being responsible for sensitive information, maintaining accurate records, and ensuring follow-through over time. I also have experience being part of remote and geographically distributed teams with asynchronous collaboration.
About me
My name is Erica Wilfong, and I have over fifteen years of experience supporting scholarly publishing and research organisations in international contexts. I bring a structured approach to administering processes, maintaining compliant records, and improving organisational workflows.
I’m based in Germany and work remotely with organisations in Europe and beyond.
Contact
If you’re looking for reliable operational or administrative support, let’s get in touch to discuss your needs.